Family businesses are great. You get to do what you love surrounded by the people you love. This can create a beautiful sense of community and closeness, which is often difficult to achieve in a traditional corporate environment. Family businesses…
Are you going to crush it this year? Or are you going to crush yourself and everyone around you? The start of a new year is always an exciting time for most entrepreneurs and business drivers, as it provides an…
If you're like most business owners, you're always looking for ways to improve your company's performance. You may have heard of OKRs and are wondering what they are and whether your business needs them. OKRs stand for Objectives and Key…
Customer surveys are hard to implement and if you do it wrong, you don’t end up with actionable data. Sure, it may be nice from a PR perspective that 95% of your customers get what they expect out of your support line; however, that doesn’t mean they feel any loyalty toward you at all. Giving them what they expect just means you didn’t upset them enough to leave.
Surveys fail for any number of reasons.