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ECM Enhances Your Call Center Technology

ECM Enhances Your Call Center Technology

Tim Ehrens, site editor for TechTarget and SearchCRM.com has another great article on upgrading and enhancing your call center technology. In addition to a lot of great advice on ending the silos in your call center, he let me pontificate a little on the importance of adding enterprise […]

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Qualities of Great Content Marketers

Qualities of Great Content Marketers

A big thanks to Shana Pilewski social media manager at OpenTopic for quoting me in her round-up article “Marketers: What Makes an Effective Content Marketer?” Shana’s article features quotes from 20 thoughts leaders in content marketing. This was my quote: Thanks Shana.

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Call Center Efficiencies

Call Center Efficiencies

A big thanks to Tim Ehrens, site editor for TechTarget for quoting me in his great new article on call center efficiencies. He’s quite a CRM expert and if you’re not following him, you should. He shares great articles, tips and tutorials on CRM-related topics all the […]

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What Are the Pitfalls of Growth?

What Are the Pitfalls of Growth?

Please head over to Kabbage.com where they’ve posted a pretty lengthy interview with me regarding the pitfalls of growth. Once again, hat’s off to Ben Gran for his talent at getting to the really interesting core of growth issues facing many companies today. Things like: How much […]

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Check Out Our Latest Video Reel

Check Out Our Latest Video Reel

The average person’s attention span is eight seconds long, so you need to make every second of your corporate, demo and explainer videos count. We wanted to show you how we use high-quality 3D animation to capture the imagination of your prospects and customers in ways normal explainer videos […]

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How Do You Hire For Growth?

How Do You Hire For Growth?

Big thanks to Ben Gran–not just for featuring my brother-from-another-mother Dan Langhofer and I in his article on hiring for growth, but for writing such a great article filled with useful tips from entrepreneurs. Here’s a taste (but you should read the whole article): And a quote […]

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Quoted in Dynamic Pricing Article

Quoted in Dynamic Pricing Article

This post comes a little bit late, but I was quoted in an article on dynamic pricing and thought I’d share it with everyone. Thanks to Dennis Barbosa at the Indianapolis Business Journal for a great story and for the chance to add my thoughts: I’ve recently […]

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Best-In-Class Content Marketing from Aberdeen

I just received a great infographic from Tamara Graves, Director of Marketing at the Aberdeen Group. It summarizes recent research on best-in-class marketing organizations from Trip Kucera, Aberdeen’s Marketing Effectiveness & Strategy Research Director. Get your own copy here, but here are some highlight for you to tweet […]

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When Readership Drops

When Readership Drops

Check out Lisa Furgison’s new post over at Ebyline.com titled, “Don’t Panic: What To Do When Readership Drops.” She interviewed me and Joe Auer on content metrics and tactics. Whether you’re just starting a blog or have a widely read website, there may come a time when […]

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On-boarding New PR Clients

On-boarding New PR Clients

Makasha Dorsey over at Solo PR Pro quoted me for a recent article on how to get PR clients up and running quickly. If you haven’t read her posts, you should. There are a ton of great posts for both consulting pros and internal teams.

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